Jersey Mike's Subs

I placed an order on the App at 1pm to pick up for my lunch at 2 pm. I got there, and an employee Jaden came off not as friendly when he told me my order was not ready and that it needed to be remade again. It will only take 2 minutes. According to him, my preorder sub was made ASAP and not as a timed order and was put in the refrigerator. I sat down to wai, and after 8 minutes, I looked up and saw my food was ready. I asked him why he didn't tell me my order was ready. Jaden said he thought I was in the bathroom and didn't see me. He then became more irate by saying, "What can I do? I messed up. I asked for a manager and spoke with Rosi, the manager. I explained to Rosie what had occurred. She said she would talk to him. I went to have my sub and saw the sandwich was not fresh meat looked thrown together along with vegetables. It was sloppy made and not to the standards of Jersey Mike's. I called and spoke with Rosi, and she will remake it. However, there was no lunch for me in the meantime. I went back and spoke with Rosi and showed the sub, and she said it's roast beef that had a reddish coloring. I only ate roast beef that's brown, but okay. I will not eat here again. Check the pictures for yourself. Would you eat this?

I ordered for a Group Manager meeting, and they missed a sandwich #26 and made my #17 with incorrect bread. Had the food delivered from the app; they missed a sandwich...solution "you can come in and get it " or "Free sub next visit" does not fix the issue of not being able to leave for pick up and "we cant deliver". Had to leave meeting to pick up, major inconvenience and I would like a follow up.

Jersey Mike’s is one of my favorite sandwich shops, specifically the one on university. The employees there are always friendly and very helpful and their sandwiches are delicious, I am a man who always orders his food special, either with extra meat or certain items that I don’t believe belong on my sandwich and it doesn’t phase these folks at all they were always happy to give me what I want and that is exactly why I go to this certain establishment, they are a little bit expensive but I figure we are helping the people who work here more than anything during this terrible time, so please check them out they’re awesome.

Let me start off by stating that we enjoy Jersey Mikes Subs and have been several times at different locations. We have also ordered on-line with no issues. But in the case of this location be advised you will need to check your on-line order when picking it up. We ordered the subs as shown and received our subs with nothing but the meat and cheese. Yes the store was contacted and the Manger was apologetic. A refund was requested, but this was completely uncalled for. It would have been different if we lived just down the street and I could've taken it back but that wasn't the case.

Everyone there were super great friendly and gave great customer service.